Support
Get More Than Customer Support, Get Lab Support
When customers call, they speak to an LIS engineer. No phone trees. No long wait times. We resolve issues the same day. More often we solve problems in minutes and make changes with customers, so they understand how changes are made.
Polytech is easy to use. We guide customers through the mastery of laboratory information system software. Polytech’s robust tools are intuitive and straightforward. With or without our support, customers can:
- Add tests and panels
- Modify user-defined rules
- Customize reports
CPM’s ethos is live lab support to actually solve problems. We know that what’s most important happens in your lab after you purchase our LIS.
Your success is our success.
Your Feedback Improves Polytech
CPM support technicians listen to what our customers need and constantly improve our LIS system. We release updates regularly. Our relationship with your lab defines our product development.
As one customer recently said, “I think the most valuable part is the relationship we’ve built. It makes it much easier to work with someone you have that relationship with. We have other challenges in the lab with equipment and personnel, so it’s nice to not have to worry about the LIS.”
We’d love to show you how our Polytech LIS can help your lab with a robust, affordable, user-friendly system that never goes down.